SUPPORT
Frequently Asked Questions
Find answers about our products, customization, samples and orders.
What does Rinto specialise in?
Rinto specialises in jewelry storage boxes, wholesale supply, and OEM/ODM customisation. Our range includes travel jewelry boxes, display and storage boxes, drawer organisers, and multi-layer jewelry boxes.
What company operates the Rinto brand?
Rinto is operated by Jinhua Lintuo Import and Export Co., Ltd., established in 2026.
Who do you work with?
We work with jewelry brands, designer studios, gift wholesalers, and trade buyers seeking jewelry storage products or customised packaging.
Do you have your own factory?
Yes. We have our own production factory and coordinate product development, sampling, manufacturing, quality inspection, and export packing.
What is the background behind Rinto?
Rinto grew from a family background in leather sewing, gift-box structural design, and finished-product processing. We founded the brand to develop practical, carefully finished jewelry storage products for long-term B2B partnerships.
What do you focus on when developing products?
We focus on material selection, stitching, lining fit, internal organisation, and hardware. Our aim is to combine practical storage with consistent workmanship and support repeat-order cooperation.
What are your main product collections?
Our collections are ZP zippered travel jewelry boxes, SL single-layer jewelry boxes, ML multi-layer jewelry boxes, and OD made-to-order designs.
Which collections are available from stock?
ZP, SL, and ML are our stock collections. Please confirm the available colours and quantities for your selected model before ordering.
Are OD designs available from stock?
No. OD designs are produced to order and are not held in stock.
What types of products are included in the OD collection?
The OD collection includes travel jewelry boxes, embroidered designs, book-shaped boxes, sofa-shaped jewelry stands, upright necklace boxes, drawer organisers, and watch boxes.
What exterior materials are available?
Depending on the model, exterior materials include PU, suede fabrics, velvet, printed cotton, jacquard fabric, and solid wood. Some designs also feature glass viewing windows.
Are wood-grain PU boxes made from solid wood?
Wood-grain PU and solid wood are different materials in our range. Please check the material specification of the selected model to identify which construction it uses.
Are the same colours available for every model?
No. Colour options vary by model. Please refer to the selected product’s colour options and specify your preferred colour when enquiring.
How are product dimensions stated?
Dimensions are listed in centimetres as length × width × height. External dimensions describe the maximum outside size, while internal dimensions describe the usable interior space.
Does the listed product weight include packaging?
No. Product net weight refers to the finished item, including its lining, but excludes external packaging.
Do you offer different sizes of stock travel jewelry boxes?
Yes. ZP01 measures 9.5 × 9.5 × 4.7 cm externally, while ZP02 measures 15.7 × 10.6 × 4.7 cm externally. Both use cross-grain PU exteriors.
What storage features are available?
Depending on the design, features include necklace hooks, elastic storage pockets, ring slots, removable dividers, drawers, and layered compartments. The configuration varies by model.
Can the internal compartments be adjusted?
Designs with removable dividers allow the storage layout to be adjusted. Internal compartment changes can also be discussed as part of a customisation project.
Do you offer lockable jewelry boxes?
Yes. Our range includes multi-layer jewelry boxes with metal locks. Please select a model specifically described as lockable.
Do you offer boxes for watches?
Yes. Our range includes six-compartment and twelve-compartment watch boxes. These are part of the OD made-to-order collection.
What applications are your products suitable for?
Our range covers travel storage, home jewelry organisation, retail display, jewelry sample sets, and gift packaging. The suitable application depends on the product’s size and internal layout.
What customisation services do you offer?
We can develop products from your drawings, work from a physical sample, or modify an existing design.
Can you develop a jewelry box from my drawings?
Yes. You can provide product renderings, structural drawings, and dimensions. We can use these to develop samples, create tooling where required, and arrange production.
Can I send a physical sample for customisation?
Yes. We can work from a physical sample and discuss material changes, detail adjustments, and further development.
What can be changed on an existing design?
Customisation options include exterior colour and texture, lining material and colour, logo application, hardware, internal dividers, and printed patterns. The available changes depend on the selected design.
Can you match a PU colour to a Pantone reference?
Yes. Custom PU colours can be developed using your colour swatch or Pantone reference.
Can you customise the internal layout?
Yes. We support changes to internal dividers and compartment layouts. New structures or sizes may require new tooling.
What logo and branding techniques do you offer?
Options include hot foil stamping, embossing and debossing, screen printing, custom metal nameplates, UV digital printing, pad printing, laser engraving, and laminated offset printing. Suitability depends on the material and design.
Is foil stamping limited to gold and silver?
No. In addition to gold and silver, coloured foil options include rose gold and holographic silver.
Can embossing or debossing be used without ink?
Yes. Embossing and debossing create a raised or recessed impression using pressure. They can be used on their own or combined with foil stamping.
Can you reproduce full-colour artwork or gradients?
UV digital printing supports full-colour images, gradients, and complex artwork on suitable surfaces. Laminated offset printing is also available for printed paper or cardboard surfaces.
Can you apply a logo to a curved surface or a small component?
Pad printing is available for small logos, curved surfaces, and suitable hardware components.
Do you offer metal logo plates?
Yes. Custom metal nameplates can be attached to the box surface. Available finishes include brushed, matte, and polished effects.
Is laser engraving available?
Yes. Laser engraving is available for suitable materials, including wood, PU, leather, and acrylic. The appropriate method depends on the selected material.
What is the minimum order for adding a logo to stock boxes?
The minimum order is 100 pieces when using existing stock boxes and adding only a logo process.
What is the minimum order for a completely new box requiring tooling?
The minimum order is 3,000 pieces for a new structure or size requiring new tooling. Tooling fees are charged separately, and bulk production follows sample approval.
Can I review a logo finish before placing a bulk order?
Yes. Branding process samples can be sent for you to review the finish.
Can I request a sample before placing a bulk order?
Yes. We offer stock samples, customised samples based on existing designs, and samples for newly developed structures or sizes.
How much does a stock sample cost?
A stock sample costs USD 25 per style. It is an existing finished product supplied for evaluation, without logo or material changes. Shipping is charged separately.
How long does it take to prepare a stock sample?
Stock samples have a preparation lead time of 3–5 working days. Courier transit time is additional.
How much does a customised sample cost?
A customised sample based on an existing design costs USD 70 per style. This covers changes such as logo application, lining adjustments, or PU colour changes without developing new tooling. Shipping is charged separately.
How much does a sample requiring new tooling cost?
The sample fee is USD 160 per style for a new structure or size. Tooling fees are calculated separately, and sample shipping is paid by the buyer.
Can I request several samples at the same time?
Yes. Partial sample-fee reductions may be considered when several styles are requested together. Please discuss the selected styles with us before arranging samples.
Can sample fees be applied to a bulk order for a different style?
No. Sample-fee deductions are limited to the corresponding style’s bulk order and cannot be transferred to another style.
Are tooling fees refundable?
No. Tooling fees are non-refundable under our sampling policy.
Who pays for sample shipping?
Sample shipping costs are paid by the buyer. We offer different courier options for sample delivery.
Which couriers do you use for samples?
Sample shipments can be arranged through DHL, FedEx, or UPS.
Can I request a finish sample instead of a complete customised box?
We can send branding process samples so you can review a logo finish before confirming your requirements.
Do you offer quantity-based pricing?
Yes. Tiered pricing is available for selected models, with unit prices varying by order quantity. Please specify the model and quantity when requesting a quotation.
Are logo customisation costs included in the base product price?
No. Logo customisation is charged separately. Foil stamping and screen printing may include a setup charge and a per-piece processing charge.
Are additional charges required for a new mould?
Yes. New tooling is charged separately from the sample fee.
What payment methods do you accept?
We accept PayPal and T/T bank transfers.
What are your payment terms for new customers’ bulk production orders?
A 30% deposit is required to confirm bulk production. The remaining 70% is payable after production is completed and inspection is passed, before shipment.
Can repeat customers request different payment terms?
Payment proportions may be negotiated for long-term customers. Any adjustment requires written agreement by both parties.
When do you provide a commercial invoice?
A commercial invoice is provided after full payment is received.
What happens to the deposit if I cancel my order?
If you cancel the order unilaterally, the deposit is non-refundable. If we are unable to fulfil the order for reasons attributable to us, the deposit is refunded in full.
How large is your factory?
Our factory occupies 3,200 m², including 2,600 m² of production workshop space. We have 86 employees and six production lines.
What is your monthly production capacity?
Our maximum monthly capacity is 180,000 jewelry boxes. Capacity varies with the complexity of the styles being produced.
Do you have an in-house development team?
Yes. Our eight-person development and structural design team works on appearance design, structural sampling, and material testing.
Which production processes can you handle?
Our production capabilities cover design and sampling, material cutting, sewing, lining preparation, assembly, quality inspection, cleaning, and export packing. Most processes can be completed in our own workshop.
What production equipment do you use?
Our equipment includes die-cutting and mould-making machines, computerised sewing machines, hot stamping machines, foam cutters, cardboard grooving machines, flocking laminators, CNC sanding equipment, assembly fixtures, and finished-product cleaning equipment.
Can you handle both trial orders and larger production runs?
Yes. Multiple production lines allow us to plan trial orders and larger batches according to style, quantity, and the applicable minimum order requirements.
How do you manage materials and finished goods?
Our 600 m² warehouse is divided into areas for raw materials, semi-finished goods, and finished products. Items are stored according to their production stage.
Can I visit your factory?
Yes. You can arrange an on-site factory visit to view our workshops, equipment, and production operations. Please contact us to schedule the visit.
Can you arrange a video factory tour?
Yes. Online video factory tours are available for customers who would like to review our production and management without travelling to the factory.
How do you inspect product quality?
Our quality control process includes incoming-material inspection, in-process checks, and final inspection of finished products.
Do you have a dedicated quality control team?
Yes. Our 12-person quality control team handles incoming inspections, production checks, and final product inspections.
Which product details receive particular attention?
We focus on material selection, stitching, lining attachment, internal structure, hardware fit, and finished appearance. Products are also cleaned to remove dust, loose threads, and manufacturing debris before packing.
Can you provide a material compliance declaration?
Yes. We can provide a company-stamped material compliance self-declaration in Chinese and English.
Can you provide third-party material test reports?
We can provide relevant third-party material test reports from our upstream fabric suppliers. Please specify the material and documents you need to review.
Can I review documents before placing an order?
Yes. You can request a document review before ordering.
Can you arrange testing for my order?
Yes. Third-party laboratory testing can be arranged according to order requirements. Available testing support includes REACH SVHC, RoHS, formaldehyde, and heavy-metal testing.
Can testing be arranged through a CNAS-accredited laboratory?
Yes. We can arrange third-party testing through a CNAS-accredited laboratory according to your order requirements.
Can I appoint a third-party inspection company?
Yes. We can cooperate with third-party inspections during the bulk-order stage.
Can you provide a quality inspection report?
Yes. Quality inspection reports can be provided according to customer requirements.
What export packaging do you use?
Our standard export packing uses OPP bags and outer cartons. The packing specifications also include kraft inner boxes and five-layer corrugated shipping cartons. Please confirm the packing configuration for your selected model when ordering.
Can the kraft inner boxes carry labels or markings?
Yes. The unprinted kraft inner boxes can carry labels or markings.
Can I request customised export packaging?
Yes. Custom export packaging can be arranged at an additional cost.
Is the packing quantity the same for every model?
No. Carton quantities vary by model. For example, ZP01 is listed at 100 pieces per carton, ZP02 at 90, SL01 and SL02 at 20 each, ML01 at 16, ML02 at 20, and ML03 at 12.
How are carton dimensions measured?
Carton dimensions refer to the maximum external length, width, and height of the shipping carton, measured in centimetres.
What is the difference between net weight and gross weight?
Net weight refers to the products without external packaging. Gross weight includes the products and packing materials, such as bags, inner boxes, outer cartons, and protective packing.
How soon are stock orders dispatched?
Stock orders are dispatched within 3–7 working days after payment confirmation. If the required stock is insufficient, we will inform you in advance.
Do production lead times include international shipping?
No. Production lead times and international transit times are calculated separately.
Do working days include weekends and public holidays?
No. Working days exclude weekends and Chinese public holidays.
Will I be informed if the production schedule changes?
Yes. If material shortages or peak-season capacity constraints affect the schedule, we will communicate an updated lead time in advance.
What shipping methods are available?
We offer sea freight for larger shipments, air freight for smaller or urgent orders, and express courier services for samples.
Where do sea shipments depart from?
Sea shipments depart from Ningbo or Shanghai.
What are the estimated international transit times?
Reference transit times are 25–45 days for sea freight, depending on the destination country; 5–12 days for air freight; and 3–7 days for express sample shipments. These are transport estimates and exclude order preparation or production time.
Who pays for sample courier delivery?
Sample courier charges are paid by the buyer.
Will I receive shipping documents and tracking information?
Yes. After the goods depart, we provide the bill of lading or waybill and the relevant tracking information.
Can customs checks affect delivery?
Yes. Customs inspections and changes in destination-country policies can delay international delivery.
Still have questions?
We’re here to help. Get in touch and we’ll be happy to answer any questions.